BUTLER® / PRIVACY & TRUST
Your trust. Our responsibility.
Attentive service begins with respect for your privacy. Here is how BUTLER® handles personal information and the choices available to you.
LAST UPDATED 4 OCTOBER 2026 · SINGAPORE
YOUR PRIVACY, AT A GLANCE
Understand what we collect, why we use it, who we share it with and how to exercise your privacy choices. This overview is a guide; the full policy below provides the detail.
BUTLERINSUITS PTE LTD, trading as BUTLER® (“BUTLER”, “we”, “us” or “our”), is the operator identified in this policy. This notice explains how we handle personal data when you visit getbutler.com, contact us, engage our services, or use a BUTLER application that links to this policy.
Personal data means information that identifies you, either on its own or together with other information we hold or can access. We handle personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA) and other laws that apply to the relevant activity.
A particular BUTLER group company, service or application may provide an additional privacy notice identifying the responsible entity and its specific practices. Read that notice alongside this policy.
The information we collect depends on your relationship with us and the service you request. It may include:
Please provide only information relevant to your request. Do not send full payment card details, identity documents, health information or home access credentials through a general enquiry unless we have explained why they are needed and how to provide them securely.
We collect information directly from you through our website, forms, applications, email, telephone, messaging channels and service interactions. Technical information may also be collected through server logs, cookies and similar technologies.
Where relevant, we may receive information from an authorised representative, property owner or manager, business partner, recruitment referee or service provider, where they are permitted to share it with us.
If you provide another person’s information, please ensure you are authorised to do so and make them aware of this policy. We collect and use information only to the extent reasonably needed for the relevant purpose.
We use personal data for purposes relevant to our relationship with you, including to:
If we intend to use your information for a new purpose, we will explain that purpose and obtain further consent where required.
We request your consent where required by law. In some situations, the PDPA permits deemed consent or collection, use or disclosure without consent, subject to its conditions. This policy is a privacy notice; it does not, by itself, provide consent to every use described here.
You may withdraw consent with reasonable notice by contacting us. We will explain the likely consequences and stop the relevant collection, use or disclosure unless the law permits or requires it to continue. If information is necessary to provide a service, withdrawal may affect our ability to provide that service.
To stop marketing emails, use the unsubscribe link where provided or contact us. For marketing calls or messages, tell us through the same channel or contact our team. We apply the Singapore Do Not Call rules where relevant and will stop marketing to your Singapore telephone number within 21 days of receiving an opt-out request. Necessary service, billing and legal notices may still be sent.
We may disclose relevant information to the following recipients for the purposes explained in this policy, with consent where required or as otherwise permitted by law:
Disclosure is limited to information relevant to the purpose. Providers processing personal data on our behalf are required to protect it and use it for the agreed purposes. Providers acting independently, such as payment or social media platforms, explain their own practices in their privacy notices.
Our website uses cookies, pixels, tags and similar technologies. These can process information such as your IP address, browser or device identifiers and interactions with pages. Some support website functions, language preferences and security; others support audience measurement, advertising and campaign attribution.
Google tags and Meta/Facebook tracking tools are used on our website. These providers may receive information about your visit and combine it with information they hold under their own policies. See Google’s Privacy Policy and Meta’s Privacy Policy.
Your controls: use your browser’s settings to delete or block cookies and restrict third-party tracking, and review the privacy and advertising controls offered by the relevant provider. Blocking cookies can affect some website features. Cookie controls do not necessarily prevent every type of pixel, tag or server-side processing, and settings may need to be applied separately on each browser and device.
Contact us if you need help understanding tracking or withdrawing consent. Where consent is legally required for a particular tracking activity, that requirement applies separately from this notice.
If a BUTLER application links to this policy, it may also provide a feature-specific notice. Where a feature requests a device permission, such as location, camera or notifications, review the explanation shown in the application before choosing whether to allow it.
You can manage permissions and notifications in your device settings. Disabling a permission may affect the feature that needs it. An app store, social sign-in service or payment platform may separately process information under its own privacy policy.
Some service providers or systems may process or store personal data outside Singapore. Where we transfer personal data overseas, we take steps required by the PDPA to ensure a standard of protection comparable to that under the PDPA, including appropriate contractual safeguards or another permitted transfer arrangement.
You may contact us for information about the overseas processing relevant to your relationship with us.
We retain personal data only for as long as it is needed for the purpose for which it was collected or for a legal or business purpose. The relevant period depends on the record, our relationship with you, applicable accounting or regulatory requirements, and any ongoing dispute or investigation.
When there is no longer a legal or business need to retain identifiable data, we delete, securely dispose of or anonymise it. Backup copies may remain until the relevant backup cycle expires. Closing an account or withdrawing consent does not automatically remove records we are legally required or otherwise permitted to retain.
We use reasonable organisational, technical and physical safeguards appropriate to the personal data and risks involved. These include restricting access to authorised persons and requiring appropriate protection from providers that process data on our behalf.
No system or transmission method is completely secure. Please protect your account credentials and contact us promptly if you suspect unauthorised access or another issue involving your information.
If a personal data breach occurs, we assess it, take appropriate response measures and notify the Personal Data Protection Commission and affected individuals where the PDPA requires notification.
You can contact us to:
Write to hello@getbutler.com, for the attention of the Data Protection Officer. Describe your request and provide a way for us to contact you. We may need proportionate information to verify your identity or an authorised representative’s authority; please do not send identity documents unless we request them through an appropriate channel.
We respond to access requests as soon as reasonably possible and correction requests as soon as practicable. If we cannot complete an access or correction request within 30 days of receiving it, we will inform you in writing within that period when we expect to respond. A reasonable access fee may apply; we will explain it in advance. Where an exception prevents us from fulfilling a request, we will explain the outcome as permitted by law.
Please raise concerns with us first so we can investigate. You may also contact Singapore’s Personal Data Protection Commission. If another applicable law gives you additional rights, you may ask us about exercising them.
Our general website and enquiry channels are intended for adults. Where a service involves a child, information should be provided by a parent, guardian or another appropriately authorised person, with any required consent and a relevant service-specific notice. Please share only the information needed for that service.
If you believe a child has provided information without appropriate authorisation, contact us so we can assess the situation and take appropriate steps.
Links, embedded content and third-party platforms may lead to services operated independently of BUTLER. Review their privacy notices before sharing information with them. This policy does not replace those notices or remove our responsibility for data we handle.
We may update this policy as our services, practices or legal requirements change. The revised version and its date will be published here. Where a change requires additional notice or consent, we will provide it as required; updating this page does not replace that obligation.
Last updated and effective: 4 October 2026.
For the attention of the Data Protection Officer
BUTLERINSUITS PTE LTD (BUTLER®)
Email: hello@getbutler.com
Telephone: +65 3129 2133
Office: 808 French Road, #07-167 & #07-177, Singapore 200808
